SHIPPING:I ship using Canada Post. I cannot be held responsible for any additional charges that may be incurred after your purchase has been shipped, including custom fees and taxes. Shipping to the US usually takes around four to seven business days, but can take up to two weeks or longer, all depending on if your purchase is checked at customs. Due to the nature of some of the items, namely the quilts, it is hard to estimate the shipping costs because of the differing weights, and sizes. I will always refund any shipping costs to the purchaser once item has been shipped.
REFUNDS & EXCHANGES:
I am confident you will be completely satisfied with your purchase. However, if you decide you would like a refund, and the product is unused and in the original condition, please let me know and I will do my best to accommodate your request. I can process refunds when the product has been returned to me and it is in my possession within 30 days of your original payment. Unfortunately, I cannot offer a refund on postage.
If you are interested in carrying Duke & Bug Products in your shop please contact us at firstname.lastname@example.org and I will get back to you shortly.